Editorial Policy
How InternetAdvice.ca researches, writes, updates and corrects its content, and how we keep commercial relationships separate from editorial decisions.
Last updated: September 22, 2026
The short version: InternetAdvice.ca is independently published and is not owned by an internet provider. We start with primary sources, try to separate regular prices from promotions, explain where availability depends on the exact address, and correct material errors when we find them. Advertising or referral relationships do not buy a better review or a higher place in a comparison.
Editorial Independence
InternetAdvice.ca is an independent publishing site. We are not owned or controlled by an internet service provider, telecommunications company or industry association.
- No paid positive coverage: A provider cannot pay us to make a review more favourable.
- No pay-to-rank: Advertising or referral revenue does not determine where a provider appears in a comparison.
- No provider approval: Providers do not get to approve an article before it is published.
- Commercial relationships are disclosed: If a page contains an affiliate or referral relationship, that should be clear to the reader.
What we are trying to do
Our job is to explain the tradeoffs well enough that a reader can make their own decision. Sometimes that means the cheaper plan is plenty. Sometimes it means paying more for fibre, better upload speeds, a business feature or a backup connection. The answer should come from the situation, not from who pays us.
Who Does What
InternetAdvice.ca is published and edited by Kelly Hanna. Kelly manages the site’s consumer comparison research, provider and price checks, page updates, plain-language editing, tools, corrections and publishing standards.
Michael Latymer is the named author on InternetAdvice.ca articles and contributes telecom and technical input across provider guides, Starlink, rural internet, home WiFi and business internet content.
You can read more about these roles on our About page and author profile.
How We Research
Internet service is unusually local. A provider can offer fibre to one building and cable or no service to the next. Promotions change, plan names change and a good connection for one household may be a poor fit for another. Our research tries to reflect that rather than flatten everything into one “best” provider.
Primary sources come first
- Official provider websites: plan details, public pricing, terms, equipment information, support documents and availability tools.
- CRTC: regulatory information, market data and decisions where relevant.
- CCTS: complaint data and reports when customer-service or billing context matters.
- Statistics Canada: Canadian household, business or connectivity data where useful.
- Technical documentation: provider support material, hardware specifications and other primary documentation when the topic requires it.
Other sources add context
We may also use independent network reports, established news coverage, reader submissions and community discussions. These sources are useful for context, but they are not treated as interchangeable with primary documentation.
Customer reviews, Reddit discussions and similar community sources can reveal recurring frustrations or questions. They are still individual experiences. We do not treat one post or one review as proof that every customer will have the same result.
First-hand experience
When we have direct experience with a service, setup, tool or piece of equipment, we may include it. We try to make that clear in the article rather than implying that every product or service on the site has been personally tested.
How We Check Prices and Provider Claims
When an article includes a current plan price, speed or provider feature, we start with the provider’s own public information. Where possible, we distinguish the regular price from a temporary promotion and call out important conditions such as bundles, term discounts, equipment fees or address-specific offers.
That does not mean every reader will see the same price. Canadian internet pricing can vary by province, postal code, building, current promotion and even whether someone is a new or existing customer. Prices on InternetAdvice.ca should be treated as a current reference point, not a guaranteed quote.
For any plan where availability or pricing matters, we encourage readers to check the provider’s final offer for their exact address before ordering.
Writing and Review Process
Not every article follows exactly the same path, but this is the process we aim to use for provider reviews, comparisons and other pages where current facts matter.
1. Research
We gather current provider information, note the details that vary by address or promotion, and check credible outside sources where they add useful context.
2. Write for the decision
The article is organized around what a reader actually needs to decide, not around repeating every feature on a provider sales page.
3. Edit and review
Kelly reviews pages for clarity, usefulness, sourcing, price context and whether the wording overstates what the evidence supports. Michael contributes telecom and technical review where relevant.
4. Recheck key facts
Time-sensitive details such as pricing, plan names, speeds and availability claims are checked against current sources before publication or a substantial update.
What we avoid
- Republishing provider marketing copy as if it were independent analysis.
- Calling one provider the best choice for everyone when the answer depends on location or needs.
- Presenting a promotion as though it were the permanent price.
- Treating anonymous community comments as verified fact.
- Claiming first-hand testing when we have not personally tested the service or product.
- Making claims we cannot reasonably support.
Updates and Freshness
The Canadian internet market changes too quickly for an article to be “finished” forever. Prices move, promotions disappear, providers rename plans and new service areas open.
- Priority pages are revisited regularly: High-traffic provider reviews, Starlink guides, city pages and other time-sensitive content are checked more often than evergreen explainers.
- Important changes trigger updates: Major plan, price, policy or product changes are reasons to revisit a page rather than waiting for a fixed calendar date.
- Update dates should mean something: We update the displayed date when a page has actually been reviewed or materially changed, not simply to make old content look fresh.
- Readers can help: If you spot a price, plan or provider detail that has changed, please send it to us so we can check it.
A note about internet pricing: Promotions can change quickly and may differ by address. Even a recently checked price can be different when you enter your postal code. Always confirm the final price, term and fees directly with the provider before signing up.
Corrections Policy
InternetAdvice.ca will sometimes get something wrong or fall behind a provider change. When that happens, the priority is to correct the information rather than defend the old version.
- Factual errors are corrected once verified.
- Material corrections may receive a note when the original error could have changed a reader’s decision.
- Minor edits such as spelling, formatting or a broken link may be fixed without a formal correction notice.
- Correction requests are checked against sources rather than accepted automatically, including requests from providers.
Advertising and Affiliate Relationships
InternetAdvice.ca earns revenue from display advertising. Some pages may also include affiliate or referral links where a reader may find them useful.
If InternetAdvice.ca receives compensation when a reader clicks a link, signs up or buys something, that relationship should be disclosed. Compensation does not buy a positive review, a higher rating or a better position in a comparison.
Editorial content may mention providers or products that do not pay InternetAdvice.ca at all.
Questions, Corrections or Concerns
If you have a question about how an article was researched, spot an outdated provider detail or think we have made a factual mistake, please use the contact page or email hello@internetadvice.ca.
You can also learn more about the people behind the site on our About page and author profile.