Review Your Internet Provider
Help fellow Canadians make better decisions by sharing your honest experience.
Your Review Helps Fellow Canadians
Internet providers in Canada spend millions on marketing claims about speed, reliability, and customer service. Real customer reviews cut through the marketing and tell the truth about what it is actually like to live with an ISP day to day. Your experience, whether good or bad, helps other Canadians make a better decision for their household.
Real World Truth
Marketing promises 1 Gbps but what speed do you actually get at 8 PM? Reviews reveal the gap between advertised and real performance that only current customers can see.
Price Honesty
Promotional pricing expires after 12 to 24 months and bills can jump by $30 to $50 per month. Reviews from longer term customers expose which providers hike prices aggressively.
Support Reality
How long did you actually wait on hold? How many transfers to fix one issue? Customer service quality varies dramatically between providers and regions, and reviews tell the real story.
All Reviews
Write a Review
Takes less than 2 minutes. Your review helps thousands of Canadians.
Tips for a helpful review:
- Mention your city or region
- Include actual speeds you get vs. advertised
- Describe customer service experiences
- Note any outages or reliability issues
- Share if pricing changed after promo period
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Find ISPs Near You →How to Write a Review That Actually Helps
The best ISP reviews are specific, honest, and grounded in real experience. A five star “great internet” review helps no one. A detailed review mentioning your city, your plan, your actual speeds, and one specific customer service interaction can change someone’s purchase decision. Here is what to include.
Your Review Checklist
- Your city or region. ISP performance varies enormously by location. Service in Toronto is not the same as service in Thunder Bay, and Vancouver differs from rural BC.
- Your plan and advertised speed. Tell readers which tier you are on, for example “Bell Fibe 500” or “Rogers Ignite 1 Gbps.” This context matters.
- Real speeds you actually get. Run a quick speed test and share your typical download, upload, and ping. Does reality match the marketing?
- Peak hour performance. Is your internet fast at 2 PM but slow at 8 PM? Evening speeds reveal network congestion that advertised speeds hide.
- Customer service experiences. If you called support, how long was the wait? Did they solve your issue? Describe one specific interaction rather than general impressions.
- Billing and promotional pricing. Did your bill jump after the promo ended? Did hidden fees appear? Price transparency matters.
- Installation experience. Was the technician on time and professional? Any damage or issues during setup?
- Reliability over time. How many outages have you had in the past year? How were they handled? This is one of the most valuable data points you can share.
- What you would tell a friend. Would you recommend this ISP to your sister or your neighbour? Your honest bottom line is what most readers are looking for.
Frequently Asked Questions About ISP Reviews
Questions we get most often from readers who want to submit a review or use reviews to make a better ISP decision.
Canadian internet providers spend millions convincing you they are great. Independent customer reviews are one of the few places where the actual truth gets told. Your review might be the deciding factor for someone comparing providers tonight.
Reviews also create accountability. When enough customers document the same issue, whether it is aggressive price hikes, long support waits, or spotty reliability in a specific neighbourhood, providers eventually have to respond. Your honest review is a small but real part of that accountability system.
There is no financial incentive on our end. We do not use affiliate links, we are not paid by any ISP, and we do not moderate negative reviews to protect providers. Your review goes up as written so long as it follows basic content standards.
Helpful reviews are specific. “Bell Fibe 500 in Etobicoke, getting 480 Mbps download consistently, bill jumped from $75 to $110 after 12 months and took three calls to negotiate back down to $85” is genuinely useful.
Unhelpful reviews are vague. “Bell is the worst company ever” tells the next reader nothing. Neither does “Rogers is amazing.”
The most valuable reviews include:
- Your specific location (at least city level)
- Your actual plan name and speed tier
- Real speed test numbers from peak hours
- At least one specific anecdote about customer service, billing, or reliability
- How long you have been a customer
These details help future readers predict what their own experience will likely be.
About 2 to 3 minutes if you know what you want to say. The form asks for your ISP, a rating, a title, the review text, your first name, and an email address (which we never publish or share).
We recommend taking an extra minute to run a speed test first so you can include your real download and upload numbers. That single piece of data makes your review more valuable than 90 percent of the reviews online.
Reviews are moderated for spam and offensive content but we do not edit or remove honest criticism of providers. Expect your review to appear within 24 to 48 hours.
Yes. Positive reviews are just as valuable as negative ones, and honestly they are rarer because happy customers tend to stay quiet while unhappy customers feel motivated to vent.
If your ISP consistently delivers the speeds they promise, handled one outage professionally, or offered you a fair retention price when your promo ended, that is information other Canadians need. Positive reviews also give readers a benchmark for what good service actually looks like, which helps them recognize bad service when they see it.
The most helpful positive reviews avoid generic praise and explain what specifically makes the service good. For example, “Telus PureFibre in Calgary, symmetrical 500 Mbps verified, one brief outage in 2 years, retention gave me a $15 discount without arguing” is much more useful than “Telus is great.”
Yes, and that is exactly what these reviews are for. Use the ISP filter buttons at the top of this page to narrow reviews down to the provider you are considering. Pay close attention to reviews from your city or region because experiences vary dramatically by location.
For a broader comparison, check our city specific guides which combine our research with customer reviews. Popular guides include:
- Best Internet in Toronto
- Best Internet in Montreal
- Best Internet in Vancouver
- Best Internet in Calgary
- All city guides
For specific providers, our full reviews dig deeper into pricing, plans, and what to watch out for. See our Bell review, Rogers review, Telus review, Videotron review, and Starlink guides.
We moderate for spam, personal attacks, and content that violates basic community standards. We do not edit or remove honest criticism of internet providers, even harsh criticism, as long as it reflects the reviewer’s real experience.
Things we will remove or edit:
- Spam or promotional content for unrelated products
- Personal information (addresses, phone numbers, customer account details)
- Profanity beyond the occasional frustrated word
- Personal attacks on specific named customer service agents
- Clearly false claims or fabricated experiences
Things we will not remove:
- Negative reviews that criticize providers honestly
- Reviews describing billing disputes, outages, or support failures
- Reviews that make providers look bad, so long as they are based on real experiences
We do not have relationships with any ISP and we receive no payment, gifts, or preferential treatment from any provider. Reviews go up as written.
Yes. We only publish your first name and city (optional) with your review. Your email address is never displayed, shared, or sold. We use it only to verify you are a real person and to contact you if there is a specific question about your review.
If you would prefer to submit anonymously, you can use a first initial or pseudonym in the name field. The review itself is the valuable part, not the identity of the reviewer.
We do not track individual users, we do not require account creation, and we do not sell data to third parties. Our full privacy approach is covered in our privacy policy linked in the footer.
The best negative reviews are specific and factual rather than emotional. Describe exactly what happened, how the provider responded, and what you think other customers should know. You do not need to soften a bad experience to seem fair, but grounding it in specific facts makes it much more credible and helpful.
Good example: “Bell charged me $45 in overage fees for a month I was not home. Took two hours on the phone across three calls to get it reversed. Representative I spoke with on the third call was excellent, but getting to her was exhausting.”
Less helpful example: “Bell is a terrible scam company that steals money from customers.”
The first version tells future customers something concrete they can watch out for. The second one just vents frustration, which is understandable but does not help anyone make a better decision.