Shaw Internet Review 2026: What Rogers Xfinity Means in Western Canada
You cannot sign up with Shaw as an independent internet provider anymore. Rogers completed the merger in April 2023, and new home internet service is marketed as Rogers Xfinity Internet.
The change is not as simple as swapping one logo for another. Many former Shaw customers still use MyRogers (Shaw), receive a separate bill, and keep the equipment that was already in their home. Rogers even keeps the name legacy Shaw Internet for accounts that use an older modem. If the account has a Gateway modem, Rogers calls the service Rogers Xfinity Internet.
That split explains why two neighbours can see different plan names, account screens, or renewal terms. It also makes an address check essential. This review shows the public Rogers lineup available on August 26, 2026, then explains what a former Shaw customer should verify before changing anything. For the national picture, read our Rogers internet review.
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Current Rogers Xfinity Plans and Prices
On August 26, 2026, Rogers showed three main wired internet plans on its public page. These prices include the advertised Auto Pay savings. Rogers describes them as prices without temporary promotional savings, which is a welcome improvement over a short discount that disappears quietly.
Good for a smaller home Starter plan
Room for a busy household Popular plan
Built for many heavy users Premier plan
What about a Shaw ValuePlan?
Rogers says existing Rogers together with Shaw customers remain subject to their Shaw ValuePlan terms and any price guarantee in that agreement. Its support page still describes a two year commitment for some legacy plans. New federal protections took effect on June 12, 2026 and restrict many fees for activating, changing, or cancelling an internet plan. Equipment balances, optional products, and physical installation can still create a charge. If Rogers quotes a cancellation fee, ask for the reason in writing before paying it.
Equipment
Do not assume every former Shaw account receives the same gateway. Rogers currently supports Gateway models from Gen 1 through Gen 4, and it says existing Shaw equipment does not need to be replaced unless the customer upgrades to a service that needs something newer.
Rogers Xfinity Pro costs $25 per month. It adds the Gen 4 gateway with WiFi 7, a Storm Ready WiFi extender with up to four hours of battery power, automatic cellular backup, professional installation, device priority controls, and faster access to technical support. That bundle can make sense in a large home. It is unnecessary for many smaller homes, especially when better gateway placement would solve the coverage problem.
Which Plan Do You Actually Need?
Shaw / Rogers Plan Picker
Network Technology
Much of the former Shaw footprint uses hybrid fibre coaxial cable. Fibre carries traffic to a neighbourhood node, then coaxial cable reaches the home. That setup can deliver very fast downloads. Uploads are usually lower, and local capacity can matter when many homes are active at once.
Rogers also has fibre to the home in some Western communities. Its local pages say symmetrical plans appear automatically when that connection is available at the address. This distinction matters. A page that says fibre powered may still describe a cable connection, while a plan showing equal download and upload speeds points to fibre reaching the home.
How the network performs
In the June 2026 Opensignal report, Rogers had the fastest national average download result at 270.0 Mbps. Its national upload result was 83.0 Mbps, behind TELUS at 127.0 Mbps and Bell at 173.1 Mbps. Rogers also scored 776 for reliability, ahead of TELUS at 756 but behind Bell at 789. Those figures combine many plans and regions, so they are useful context rather than a forecast for one house.
If you work with large cloud backups, raw video, or other upload heavy files, ask for the exact upload speed in the order summary. If you mainly stream, browse, and download games, the public download tiers are generous. Our Bell, Rogers, and TELUS comparison explains the wider national differences.
5G Home Internet
Rogers 5G Home Internet is a separate wireless product. Some tiers include a full speed data allowance followed by slower service. It should not be placed in the same plan table as wired Rogers Xfinity Internet, which includes unlimited usage. Consider 5G when the wired network does not reach the address or when a simple self installed connection is more important than consistent cable or fibre performance.
Xfinity Pro (WiFi 7 upgrade)
The $25 Xfinity Pro option improves the network inside the home. It does not turn a 150 Mbps plan into a faster internet tier. Its strongest feature is the combination of WiFi 7, broader coverage, and cellular backup during an outage. Remember that the battery supports the Rogers extender for up to four hours. It does not power the rest of the home.
Coverage & Availability
Rogers describes former Shaw customers as being mainly in Western Canada, with some accounts in Ontario. Coverage can change from one street to the next. Even within the same city, one home may receive cable, another may qualify for fibre to the home, and a third may not be serviceable.
Rogers serves many cities and towns through the former Shaw network. TELUS is the main facilities based competitor, but PureFibre is not available at every address. Compare the actual network type and upload speed rather than choosing by brand alone. Our Vancouver internet guide and Victoria internet guide offer a local starting point.
Shaw began in Alberta, and Rogers inherited a broad cable footprint across the province. Some neighbourhoods now have Rogers fibre to the home as well. TELUS PureFibre is a serious alternative where available. The Calgary internet guide shows how to compare the offers in that market.
Rogers serves parts of Saskatchewan through the former Shaw network. SaskTel is the important local comparison because its infiNET fibre service reaches many communities. Check both addresses directly. Our Saskatoon internet guide has more detail.
Rogers is a major wired option in Winnipeg and several surrounding communities. Bell MTS is the main comparison. If Bell Pure Fibre reaches the home, compare its upload speed with the Rogers offer before deciding. Our Bell internet review explains the difference between fibre and older Bell service.
Some former Shaw accounts are in Ontario, though this article is mainly useful for Western customers. Rogers has a much larger Ontario footprint that did not come from Shaw. The address checker is the cleanest way to see which plan, network, and account system apply.
Rogers or TELUS: The Main Western Canada Decision
In British Columbia and Alberta, this is usually the comparison that matters. The right answer depends on what each company runs to the home. A strong fibre offer should not be compared with a cable offer as though the network were identical.
| Feature | Rogers | TELUS |
|---|---|---|
| Common connection | Cable, plus fibre at some homes | PureFibre where available, older service elsewhere |
| Upload speed | Usually lower on cable, symmetrical on eligible fibre plans | Symmetrical on PureFibre |
| Public plan range | 150 Mbps to 2 Gig on August 26, 2026 | Changes by province and address |
| June 2026 national download result | 270.0 Mbps | 202.1 Mbps |
| June 2026 national upload result | 83.0 Mbps | 127.0 Mbps |
| June 2026 reliability score | 776 | 756 |
| Account detail to check | MyRogers or MyRogers (Shaw) | TELUS account and service agreement |
| Best fit | Fast downloads, bundles, or a strong local offer | Upload heavy homes with PureFibre access |
The practical answer: Choose TELUS PureFibre when you need much faster uploads and its total cost is close. Choose Rogers when its price is clearly better, you value its bundles, or TELUS only offers older service at the address. If Rogers offers fibre to the home, compare the two written quotes line by line. Use our internet cost calculator to compare the full cost.
Rogers Compared with Other Providers
A wholesale internet provider may use the Rogers cable line that already reaches the home. That does not make the two services identical. Plans, support, modem choices, routing, installation, and maximum speeds can differ. Availability also changes by address.
| Feature | Rogers Direct | Wholesale Provider |
|---|---|---|
| Network infrastructure | Rogers network | May use Rogers for the final connection |
| Current price | Three public tiers from $75 | Varies by provider and location |
| Maximum speed | 2 Gig on the public page | May be lower |
| Internet equipment | Rogers gateway supplied | Rental or purchase terms vary |
| TV and mobile bundles | Available | Usually limited or unavailable |
| Technical support | Rogers handles the service | Provider is the first contact |
| Best reason to compare | Fast tiers and bundle value | Simpler plan or lower total cost |
Check TekSavvy and oxio where available, then compare the final monthly total with Rogers. Do not assume a lower headline price includes the modem or the same speed. In rural areas beyond cable and fibre coverage, Starlink may be the more realistic alternative.
What Happened to Shaw?
Shaw began in Alberta in 1966 and grew into the best known cable company in Western Canada. Rogers completed its acquisition on April 3, 2023. Shaw Communications was then amalgamated with Rogers and its shares were removed from the stock exchanges.
The old company is gone, but the customer transition is still visible. Rogers continues to support separate MyRogers (Shaw) accounts, older Shaw email addresses, legacy equipment, and existing ValuePlan agreements. Shaw Direct also continues as a separate satellite television service.
Customer Service: What Changed After the Merger
The latest CCTS midpoint report gives a serious reason to check every promise in writing. It accepted 6,583 complaints about Rogers and Shaw combined between August 1, 2025 and January 31, 2026. That was 34 percent of all accepted complaints and the highest total for any provider group.
There is an important limit to that figure. It combines wireless, internet, television, and phone complaints. It is also not adjusted for the number of customers each company serves. The result does not prove that one Rogers internet customer has a 34 percent chance of a problem. It does show that billing and contract clarity deserve attention.
Pros and Cons
What Rogers Does Well
- Fast download tiers across much of Western Canada
- Unlimited data on all wired plans, no overage charges
- A national download speed win in the June 2026 Opensignal report
- Fibre to the home at a growing number of addresses
- Internet, television, mobile, and home security bundles
- Optional WiFi 7 and cellular backup through Xfinity Pro
- Existing Shaw equipment can usually stay in place
Where Rogers Falls Short
- Cable uploads can trail TELUS PureFibre by a wide margin
- Prices and plan choices require an address check
- Legacy and current account systems still exist side by side
- Rogers and Shaw led the latest CCTS complaint count
- Xfinity Pro adds $25 every month
- The 2 Gig tier is excessive for many homes
- Fibre to the home is not available everywhere
How to Spend Less on Rogers Internet
Start with the 150 Mbps plan. One or two people can stream, browse, study, and make video calls comfortably on 150 Mbps. A faster plan will not fix weak WiFi in a distant room.
Price the whole term. Add the base price, equipment, optional services, and installation. Subtract only the credits that appear in writing. Our internet cost calculator makes that comparison easier.
Ask what reaches the home. Cable and fibre may have the same download headline while offering very different upload speeds. The order summary should identify the connection and upload rate.
Skip Xfinity Pro until you need it. The upgrade is useful when the home has difficult WiFi coverage or needs cellular backup. Try central gateway placement and a wired speed test first.
Keep the return receipt. Rogers owns rented gateways, television boxes, pods, and backup equipment. If anything is returned, keep the tracking number and a photo of the serial number.
Read every bill. Compare the first invoice with the service agreement. If the amount is wrong, raise it immediately. You can also use our Canadian internet speed test to check the connection.