Review Your Internet Provider

review your carrier

Help your fellow Canadians with objective and helpful reviews of Internet Service Providers

All Latest Reviews

Your Internet Provider:MCSnet
locationSt. Paul
Service Type: Home Internet
Overall Rating
Rated 5.0 out of 5
Customer Service
Rated 5.0 out of 5
Speed/Bandwidth
Rated 5.0 out of 5
What exceeded your expectations?

I live out in the countryside and MCSnet has been my provider since 2007. Since then, they have increased my monthly traffic at least twice, without touching the price, and they have upgraded my radio for free just so I could get a better signal. There is always a friendly voice when I call and I know exactly what I am paying for each month.

bad

nothing

Rhonda
Your Internet Provider:Videotron
locationMontreal
Service Type: Home Internet
Overall Rating
Rated 1.0 out of 5
Customer Service
Rated 1.0 out of 5
Speed/Bandwidth
Rated 2.0 out of 5
What exceeded your expectations?

They gave unlimited internet after years of loyalty with them

bad

They have been very aggressive when it comes to increasing prices. I have complained about the way they’ve been changing the prices over the months. They proposed that we switch to their Helix services, explaining I would be able to save money doing that. I then found out they removed some channels when I switched to their service and that I would have to end up paying even more to get those channels back. What a bunch of crooks!

Allen
Your Internet Provider:carry telecom
locationnepean
Service Type: Home Internet
Overall Rating
Rated 1.0 out of 5
Customer Service
Rated 1.0 out of 5
Speed/Bandwidth
Rated 1.0 out of 5
What exceeded your expectations?

nothing

bad

Poor service. Inconsistent answers (three agents gave three different agents). Poor modem quality. Had to send back modems three times. Difficulty trying to cancel.

Sisko
Your Internet Provider:Bell
locationSurrey, BC
Service Type: Home Internet
Overall Rating
Rated 1.0 out of 5
Customer Service
Rated 1.0 out of 5
Speed/Bandwidth
Rated 1.0 out of 5
What exceeded your expectations?

Nothing

bad

Unfortunately our service with Bell Aliant has been very poor since our first connection. This is our first experience with Bell as we have been with Eastlink prior. Bell has proven to be an unethical company that focuses more on money than quality and customer service. We have not had consistent, reliable internet connection since first signing with Bell. You can see from our call notes that we have called multiple times for poor quality, little to no internet, tech support etc. There has been a time where tech was supposed to come to our home and months later no visit.

Working from home it is important to have quality wifi. My service was then abruptly disconnected. We had an overdue account, which I was willing to pay for. In my error, I assumed we had automatic bill payment. I wanted a credit to my bill for the months of poor quality, however none was given and on top of that they wanted to charge Me a reconnecting fee. I was bounced around from multiple staff in multiple departments, all with different responses. One told me I could pay over phone, the other said I couldn’t. One said a reconnecting fee could be waited, the other said it couldn’t. They kept pressing the issue that nothing could be done unless I paid them, regardless of the poor quality and multiple tech calls.

Out of frustration, I decided I didn’t want a reconnecting fee. I no longer wish to have service with an unethical company that requires full payment for poor service. I will pay the past due because I am ethical and moral, however will not use it for personal or my business locations. Bell, I hope your company is happier now that you have received payment, but I would never recommend this company to any person or business.

Chris - Verified review thanks to consumeraffairs .com
Your Internet Provider:Shaw
Service Type: Home Internet
Overall Rating
Rated 4.0 out of 5
Customer Service
Rated 4.0 out of 5
Speed/Bandwidth
Rated 3.0 out of 5
James