Overview: Rogers
Rogers is Canada’s fastest internet provider by independent testing, 198 Mbps average download according to Opensignal, nearly 40 Mbps ahead of Bell, with top marks for reliability. The network is genuinely good, especially after absorbing Shaw’s western Canadian infrastructure in 2023.
The catch is everything outside the network. Rogers has led all Canadian telecoms in customer complaints for three consecutive years, with 6,485 CCTS complaints accepted in 2024–2025, up 16% year over year. Billing surprises, broken promotional rates, and painful cancellation processes are consistent themes. That gap between network quality and customer experience is the defining Rogers story, and it matters most when something goes wrong.The service was rebranded from Rogers Ignite to Rogers Xfinity in late 2024 through a partnership with Comcast, bringing WiFi 7 hardware and the X1 TV platform to Canadian customers. The underlying network didn’t change. Plans run from 50 Mbps to 2.5 Gbps, with unlimited data on all wired tiers and pricing that varies by province. Bottom line up front: Rogers is worth considering if you want fast, reliable internet and are comfortable advocating for yourself when billing issues come up, and they do come up.Rogers Xfinity Internet Plans & Pricing (2026)
Rogers pricing varies by province, which can be confusing. The plans below reflect typical Ontario pricing on a 24 month term with autopay discount. Western Canada (via Shaw) and Atlantic provinces often have different pricing and speed tiers. Always check rogers.com with your actual address for current prices.
24 mo term · Autopay Fibre
24 mo term · Autopay Fibre
24 mo term · Autopay Fibre
24 mo term · Autopay Fibre
24 mo term · Autopay Fibre
24 mo promo · Autopay Fibre · Premier
5G Home Internet (Wireless Alternative)
Rogers also offers 5G Home Internet as a wireless alternative. The Essentials plan starts at $25 to $60/mo (varies by province) for 100 Mbps download with 200 GB data. The Ultimate tier at $65 to $100/mo provides 500 Mbps with unlimited data. These are plug and play (no installation needed) but speeds vary based on signal strength and congestion. Best suited for rural areas without cable coverage or as temporary setups.
Which Rogers Plan Do You Actually Need?
🔍 Rogers Plan Picker
Network Technology
Rogers operates Canada’s largest coast to coast cable internet network, connecting over 60% of Canadian households. The network uses two main technologies:
Hybrid Fibre Coaxial (HFC) / DOCSIS
Most Rogers customers receive internet through their hybrid fibre coaxial network. Fibre optic cables carry data to neighbourhood nodes, then coaxial cable delivers it the final stretch to your home. The network uses DOCSIS 3.1 technology (with DOCSIS 4.0 beginning to roll out). This supports downloads up to 1.5 Gbps, but upload speeds max out around 50 Mbps on older cable plans. Because the coaxial cable segment is shared among neighbours, you may notice slower speeds during peak evening hours in dense areas.
Fibre to the Home (FTTH)
In select areas (primarily parts of Ontario, New Brunswick, and Newfoundland), Rogers offers true fibre to the home connections. These power the symmetrical speed tiers (like the Premier 2.5 Gbps plan in Atlantic Canada) with matching upload and download speeds. FTTH availability is limited and expanding gradually. If your address qualifies, fibre is the clearly superior option.
Xfinity Pro: WiFi 7 Upgrade
Launched in October 2025, Rogers Xfinity Pro is an optional add on ($25/mo) that upgrades your in home equipment to a WiFi 7 enabled gateway (the Comcast XB10 with DOCSIS 4.0 support). It includes Storm Ready WiFi (battery backup during power outages), Boost a Device (prioritize bandwidth to a specific device), and expanded coverage with mesh capabilities. If you have a large home or lots of connected devices, this is worth considering.
Real World Performance
According to Opensignal’s March 2025 Fixed Broadband report (based on data from Oct–Dec 2024), Rogers wins nationally for download speed (198.1 Mbps average), reliability experience (709/1000), and consistent quality (88.7%). SpeedGeo’s 2025 award ranked Rogers first nationally at 243.8 Mbps average download. Rogers dominated regional awards, winning 20 of 28 categories across Canada. The network is genuinely fast and reliable, which makes the customer service gap all the more frustrating.
Coverage & Availability
Since the Shaw merger in April 2023, Rogers provides internet in all ten provinces. However, coverage density varies significantly by region.
Ontario is Rogers’ strongest coverage area with the deepest infrastructure. Toronto, Ottawa, Hamilton, London, Kitchener, Oshawa, Brampton, Mississauga, Markham, Guelph, Brantford, Cambridge, and surrounding communities all have extensive cable and fibre coverage. True FTTH is available in select Toronto neighbourhoods. Ontario customers typically have access to the full plan lineup from Starter 50 to Premier 1.5 Gbps.
Western Canada coverage comes from the former Shaw network, now operating under Rogers branding. Major cities like Vancouver, Calgary, Edmonton, Winnipeg, Saskatoon, and Regina have strong coverage. Plans and pricing in the west often differ from Ontario, and in some cases offer better value. For example, the Premier 2 Gbps plan in AB/BC/MB is $90/mo compared to $100/mo in Ontario. The network is primarily HFC (cable) in these areas, with fibre expansion underway.
Rogers has coverage in Montreal, Quebec City, and select urban centres, but Quebec is primarily Vidéotron and Bell territory. In areas where Rogers is available, plans and pricing are competitive. If you are in Quebec, also check our Vidéotron review and consider Fizz as alternatives before committing to Rogers.
Atlantic Canada has Rogers coverage in major centres. New Brunswick and Newfoundland notably have some of the best Rogers fibre plans, including the 2.5 Gbps symmetrical Premier tier at $110/mo and 1 Gbps symmetrical at $100/mo. Some Atlantic plans offer better upload speeds than Ontario equivalents. Nova Scotia and PEI have more limited wired coverage but are served by 5G Home Internet.
Rogers 5G Home Internet extends coverage beyond the wired cable footprint. It is available in select areas across all provinces where Rogers has 5G tower coverage. Plans offer 100 to 500 Mbps download speeds with no installation required. This is particularly useful in rural or suburban areas without cable infrastructure. The Essentials plan starts as low as $25/mo in some Atlantic and Quebec markets, while Ontario pricing starts at $60/mo.
Rogers vs Bell
Rogers and Bell are Canada’s two largest internet providers. Here is how they compare on the metrics that actually matter:
| Feature | Rogers | Bell |
|---|---|---|
| Primary network | HFC cable + some FTTH | Fibre to the home (FTTH) |
| Avg download speed | 198.1 Mbps (Opensignal) | ~159 Mbps |
| Avg upload speed | ~75 Mbps | 109.9 Mbps |
| Top speed tier | 2.5 Gbps (select FTTH areas) | 3 Gbps (select areas) |
| Reliability | 709/1000 (Opensignal #1) | ~698/1000 |
| Unlimited data | All wired plans | All Fibe plans |
| CCTS complaints (2024–25) | 6,485 (worst nationally) | 3,966 (fewer complaints) |
| Coverage breadth | 10 provinces coast to coast | 10 provinces (stronger in QC/ON) |
| WiFi equipment | Xfinity Gateway (WiFi 6), Pro WiFi 7 | Home Hub (WiFi 6/6E) |
| Discount flanker | None (Fido Internet gone 2024) | Virgin Plus, Lucky Mobile |
The bottom line: Rogers wins on download speed and reliability testing. Bell wins on upload speeds and has a more modern fibre to the home network in urban areas. Neither has great customer service, though Bell generates fewer CCTS complaints. If symmetrical upload speeds matter to you (video calls, content creation, cloud backups), Bell’s fibre is the better fit. If you want the fastest downloads and can tolerate the support experience, Rogers has the performance edge.
Rogers vs Telus
Telus is Rogers’ main competitor in Western Canada, where both have extensive networks following the Shaw acquisition.
| Feature | Rogers | Telus |
|---|---|---|
| Primary network | HFC cable (Shaw legacy) | Fibre to the home (PureFibre) |
| Avg download speed | 198.1 Mbps (national avg) | ~135 Mbps |
| Upload speeds | Up to 200 Mbps | Up to 2.5 Gbps symmetrical |
| Customer service | 1.3/5 Trustpilot · #1 complaints | 3.0–3.5/5 · Far fewer complaints |
| Western Canada coverage | BC, AB, SK, MB (cable) | BC, AB (deep FTTH penetration) |
| Pricing (1 Gbps) | ~$85–$110/mo | ~$90–$105/mo |
| Discount brand | None | Koodo, Public Mobile |
The bottom line: In Western Canada specifically, Telus PureFibre is usually the better choice. Telus offers symmetrical speeds on a true fibre network with significantly better customer satisfaction ratings. Rogers (via Shaw) competes on price and download speeds, but the upload gap and service quality gap favour Telus where fibre is available. If Telus PureFibre is not available at your address, Rogers cable may be your best wired option.
Customer Service: The Elephant in the Room
We need to be honest about this because it is the single biggest factor that shapes the Rogers experience. Rogers has led all Canadian telecoms in CCTS complaints for three consecutive years. In the 2024–2025 report, the commission accepted 6,485 complaints against Rogers/Shaw combined, representing 27% of all complaints nationally. Complaints rose 16% year over year, with particularly steep increases in regular price increases (+76%), contract changes (+69%), and breach of contract allegations (+116%).
Common issues include billing surprises (charges appearing that were not agreed to), extremely long phone hold times, difficulty cancelling service, promotional rates not being honoured, and mid contract price increases. This is not a small minority of customers having bad luck. It is a systemic pattern documented by Canada’s official telecommunications complaints body.
That said, Rogers does offer multiple support channels: phone (1-855-381-7839), online chat, social media (@RogersHelps on X, which tends to be the most responsive), in store at Rogers retail locations, and the MyRogers app. The CCTS is available as a last resort for unresolved disputes.
Pros and Cons
What Rogers Does Well
- Fastest average download speeds in Canada (Opensignal verified)
- Most reliable network and consistent quality nationally
- Coast to coast coverage in all ten provinces post Shaw merger
- Unlimited data on all wired plans, no overage charges
- WiFi 7 upgrade available through Xfinity Pro add on
- 5G Home Internet option for areas without cable
- Active retention deals (call to negotiate much lower pricing)
Where Rogers Falls Short
- #1 in CCTS complaints for three consecutive years
- Mid contract price increases ($7–$10/mo hike March 2026)
- Upload speeds limited on HFC cable plans (50–200 Mbps)
- No discount flanker brand (Fido Internet shut down 2024)
- Promotional pricing hides much higher regular rates
- True fibre (FTTH) only available in limited areas
- Price varies wildly by province, confusing to compare
How to Save Money on Rogers Internet
Negotiate through retention. Call Rogers and say you are considering switching providers. Their retention team can offer significantly discounted rates. RedFlagDeals forum users regularly report getting 1.5 Gbps plans for $40–$50/mo through retention, well below the listed $120/mo promotional price.
Always choose the 24 month term. Month to month pricing is $30–$55 higher than term pricing for the same plan. The term discount is one of the biggest savings levers Rogers offers.
Stack autopay and mobile bundling. Autopay typically saves $10/mo, and having Rogers wireless can unlock additional internet discounts.
Consider third party resellers. TekSavvy, Start.ca, and Carry Telecom use the same Rogers cable network with dramatically better customer service. You may sacrifice the very fastest speed tiers, but the savings and support experience are substantial.
Check Western Canada pricing. If you are in BC, AB, MB, or SK, your pricing may be lower than what Rogers lists nationally. Always enter your actual address to see province specific offers.
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